Terms of Service

1. The service

Bell provides a business-intelligence platform covering the Qatari economy: a searchable directory of companies, professionals, and jobs; signals and analytics; maps; a built-in CRM; research tools; and related features. The platform evolves continuously; features may be added, changed, or retired.

2. Accounts and workspaces

• You must provide accurate registration information and keep credentials secure. You are responsible for activity in your workspace.
• Workspace owners may invite team members and control their roles; the Customer remains responsible for its members' use.
• Bell may suspend accounts that present a security risk, are delinquent on payment, or breach these Terms.

3. Subscriptions, credits, and billing

• Paid plans are billed in Qatari Riyal (QAR) through our payment processor. Bell has no free tier.
• Plans include monthly credits used to reveal contact details and run certain features. Credits have no cash value and expire when the subscription ends.
• Subscriptions renew automatically until cancelled. If a renewal payment fails, access may be frozen after a short grace period until payment is restored.
• Fees are non-refundable except where the law requires otherwise. Upgrades take effect immediately; downgrades at the next renewal.

4. Acceptable use

You agree NOT to:

• scrape, crawl, bulk-download, or systematically extract the directory beyond the export limits built into the product;
• resell, sublicense, or redistribute Bell data as a dataset, or use it to build a competing database;
• use revealed contact details in violation of applicable law — including Qatar's PDPPL and anti-spam rules. For your own outreach you are the data controller and responsible for lawful basis, content, and opt-outs;
• probe, disrupt, or overload the service, or attempt to access another customer's workspace;
• upload unlawful content or content you have no right to share.

5. Your workspace content

CRM records, notes, files, and imports you create remain yours. Bell processes them only to operate the service, keeps them isolated to your workspace, and does not show them to other customers.

6. Contributed data — improving the shared directory

Bell gets better as customers use it. When you add business information to Bell — for example new companies, corrected phone numbers, websites, or imported business lists — you:

• grant Bell a non-exclusive, perpetual, royalty-free licence to review that business information and, after human curation, incorporate it into Bell's directory for the benefit of all customers;
• warrant that you may lawfully share it and that it does not breach any confidentiality obligation;
• understand that nothing is published automatically: every contribution passes Bell's review pipeline first, contributions about identifiable individuals are held to a stricter, lawyer-gated standard [counsel: final wording], and your own workspace copy is unaffected either way.

7. The 0 Risk programme

The 0 Risk revenue-share programme (0risk.bell.qa) is governed by a separate signed and stamped agreement between Bell and the participating company, including the revenue-share percentage, reporting duties, and enforcement. These Terms apply to use of the 0 Risk portal itself; where the signed agreement and these Terms conflict, the signed agreement prevails for that programme.

8. Intellectual property

Bell owns the platform, software, brand, and the compilation and enrichment of the directory (database rights). You receive a limited, non-exclusive, non-transferable licence to use the service for your internal business purposes during your subscription. Feedback you give us may be used to improve the product.

9. Data protection

Each party complies with Qatar Law No. (13) of 2016 (PDPPL) in its role. Bell's processing is described in the Privacy Policy. For personal data you load into your workspace, you are the controller and Bell processes it on your instructions. [Counsel: confirm controller/processor allocation.]

10. Confidentiality

Each party protects the other's non-public information with at least reasonable care and uses it only to perform under these Terms.

11. Disclaimers

Bell works hard to keep the directory accurate — sources are official, provenance is tracked, records refresh continuously — but data is provided “as is”. Bell does not warrant that any record is complete, current, or fit for a particular decision, and Bell is not a credit bureau, rating agency, or a source of legal, financial, or investment advice.

12. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and Bell's total liability under these Terms is capped at the fees you paid in the twelve (12) months before the claim. Nothing limits liability that cannot lawfully be limited. [Counsel: confirm cap and carve-outs.]

13. Term, suspension, and exit

• These Terms apply while you have an account.
• You may cancel any time; access continues to the end of the paid period.
• Bell may suspend or terminate for material breach, unlawful use, or non-payment.
• On exit you may export your CRM data using the built-in export; after a reasonable window Bell deletes workspace content per the Privacy Policy.

14. Governing law

These Terms are governed by the laws of the State of Qatar, and the competent courts of Qatar have exclusive jurisdiction. [Counsel: confirm forum choice.]

15. Changes

We may update these Terms as the product evolves. Material changes will be announced in-app or by email with reasonable notice; continued use after the effective date is acceptance.

16. Contact

Questions about these Terms: legal@bell.qa.